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Call: 778-297-5665
Toll-free: 1-888-986-7467
We ship to:    Ship to USA
 

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  Categories
  3D Printing
  Accessory
  Bluetooth
  Cable
  Cable for Apple
  Cable HDMI / DVI / VGA
  Cable Networking
  Cable Other
  Cable USB
  Camera
  Card Reader
  Case Protector
  Charger / Battery
  Chassis / Case
  Controller Adapter
  Converter
  Converter Adapter
  Converter Box
  Cooler / Fan
  CPU
  Desktop Computer
  Display / Video Card
  Enclosure / Docking
  Flash Memory
  FM Transmitter
  Gadget
  Gadget for Phone / Tablet
  Hard Drive / SSD
  Headset / Mic
  Ink & Toner
  Keyboard / Mouse
  LED Light
  Media Player
  Memory / RAM
  Monitor / LCD
  Motherboard
  Networking
  Notebook / Tablet
  Notebook Bag
  Notebook Cooler
  Notebook Power
  Optical Drive
  Other items
  POS Equipment
  Power Supply / UPS
  Printer
  Projector
  Scanner
  Software
  Sound Card
  Speaker
  Storage
  Surveillance
  Switch / Splitter
  USB HUB
  Wall / Ceiling Mount
Shipping and Returns Policy

Warranty

All products sold are covered by manufacturer warranty unless stated otherwise.

Processing Time

You can expect your order to be processed within approximately 1-2 working day, provided the items are in stock and there are no problems with payment verification. Orders are not processed on weekends and holidays (we observe statutory holidays in Canada). 

Shipping Methods

We use a variety of carriers for each shipping option, and will choose the most appropriate delivery method for your desired shipping address. We use postal services, UPS, Purolator and FedEx to ship your orders. We ship products worldwide from Vancouver, B.C., Canada.

Transit Times

  • Usually, the delivery time is 1 to 7 business days after shipping to a Canadian address,  plus 1-2 business days  to process the order.
  • Usually, the delivery time is 6 to 12 business days to a USA address,  plus 1-2 business days  to process the order.  
  • Usually, the delivery time is 6 to 12 business days internationally,  plus 1-2 business days  to process the order.
  • Standard shipping time is estimate only and it's not guaranteed. The actual delivery time may be vary  depending on the destination.

Money Back Guarantee/Refund Policy

All merchandise unless otherwise indicated may be returned within 30 days from the original invoice date for a refund, except used, open boxed and software items.  A return authorization number is required for all returns. A 20% restocking fee may apply. Additional deductions may be made for certain products to reflect the current market value. These terms apply to all refunds. Most products are shipped with a refund/replacement guarantee period unless otherwise noted in the product listing. Customers must inform us of any order discrepancy within 7 days from the invoice date so that we may investigate and resolve the situation accordingly.

SATISFACTION GUARANTEE - we offer our customers a 30-day satisfaction replacement or refund guarantee on all purchases, except used, open boxed and software items or specified otherwise.

Physical Damage Policy

Physical damage to any product purchased at GreenNet.ca will effectively void warranty coverage. We will return any physically damaged item back to the customer at the customer's expense.

Restocking Fee

A 20% restocking fee will be applied to all returns for refund. Shipping charges are non-refundable. No refunds after 30 days.

Out of stock

Occasional inventory discrepancies may occur due to inaccurate inventory counts or possibly because the last few items on our shelves are damaged and/or not in a condition that we can in good faith sell to a customer. In that instance we will refund your credit/debit card for the item, along with any applicable tax fees and shipping charges. An automated email will also be sent to you to alert you of the situation.

Order status

We will keep you informed of your order status via e-mail. All tracking information will be emailed to you once your order has shipped (except when an APO/FPO is the shipping destination). You may also acquire your order status and other live updates by logging in to your account on our website.

Processors (CPUs) Return Policy

Return for refund within: 7 days
Return for replacement within: 30 days

Physically damaged CPUs cannot be returned to GreenNet.ca.

Improper installation of CPU fans and/or improper clocking may cause CPUs to chip. CPUs that are chipped, burnt or have bent/broken pins are considered physically damaged and cannot be returned for refund or replacement. Physical damage includes (but is not limited to) improper handling and any other type of damage sustained by irregular use.

GreenNet.ca encounters bent pins regularly when inspecting physically damaged CPUs. Forcing a processor into position will not solve an installation problem and may void your GreenNet.ca return policy. Buyers requesting a refund may have to pay a 20% restocking fee.

Desktop PC, Notebook, and Tablet PC Return Policy

All Desktop PCs/Notebooks/Tablet PCs are non-refundable, and this supersedes all other return policies. There are NO EXCEPTIONS to this policy. Any Desktop PCs/Notebook/Tablet PC that is deemed defective may be returned for a replacement within 30 days only, but a request for refund will not be granted. If a Desktop PC/Notebook/Tablet PC is returned for a replacement, but no problems are found, the Desktop PC/Notebook/Tablet PC will be returned at your (the buyer's) expense. You should be certain in your decision to purchase a Desktop PC/Notebook/Tablet PC and must agree to this policy before completing your order. By confirming your order, you indicate your agreement to this policy.

A defective Desktop PC, Notebook, or Tablet PC that is returned for a replacement may be repaired or replaced at GreenNet.ca's discretion, unless otherwise required by law. We strive to uphold our standard RMA processing time for these types of items; however, in some situations the item must be sent to the manufacturer for repairs. Unfortunately GreenNet.ca cannot expedite the RMA repair process in these situations, as we must abide by the manufacturer's established processing time. If you have a question regarding a Desktop PC, Notebook, or Tablet PC RMA, please contact our Customer Service Department.

Memory (Modules, USB) Return Policy

Return for refund within: 30 days
Return for replacement within: 90 days

The following conditions are not acceptable for return, and will result in your RMA being returned to you:

- Physically damaged Memory cannot be returned to GreenNet.ca
- Modules that are missing the manufacturer label containing model number and part number
- Modules that are missing the manufacturer warranty label
- Modules that include a manufacturer-applied heat spreader, but have had the heat spreader removed
- "Kit" Modules (which contain 2 or more memory modules packaged together) that are not returned as complete set
- USB Drives, Thumb Drives, Flash Memory, or any related product that is returned without the cap or protective casing

All items returned for a refund are subject to a 20% restocking fee.
Many manufacturers offer additional factory coverage. With regard to such, you should contact the manufacturer of your item directly for information regarding eligibility and specific Terms and Conditions.

Memory Products offering mail-in rebates are not returnable to GreenNet.ca once the rebates have been filed. Be sure that the product is functional and that you intend to keep the product before sending in for your rebate. Products missing UPC codes or serial numbers from the box are NOT returnable. Only the product manufacturer can replace any defective item missing the UPC code.



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  Store   Company   Customer Service   Information
Green Net Computer Store, Parker Place
#1250 4380 No. 3 Rd
Richmond, V6X 2C4, BC ( Direction)
Phone: 778-297-5665
Toll-Free: 1-888-986-7467
Open: 11:00am - 6:30pm (Mon - Sun)

Copyright © 2017 Green Net Systems Ltd. All rights reserved. All prices and specifications are subject to change without notice.
GreenNet.ca is not responsible for typographical errors. All typographical errors are subject to correction. Product pictures shown are for reference only.


    A Canadian Company. Vancouver, British Columbia.